DFW Improved

“Jason was a great PM: responsive, understanding, organized. Osvaldo was an excellent handyman: knowledgeable, efficient, hard worker.”

“I would like to recognize John and Heath for exceptional service. Heath for being amazing even though I may have gotten a little crazy during the process. John for keeping me in the loop about everything that was going on.”

“I would like to recognize Shane, Terry, and Alex for their exceptional service. They're very good and very professional.”

“They met my expectations in the quality of the work.”

“The painters that painted the doors and walls were the best. They did stellar work.”

“High quality work and definitely strive to 100% customer satisfaction.”

“The new wood floor perfectly blended in, virtually indistinguishable from the older sections. The cabinet glass was perfect too.”

“I would like to recognize Shane for his exceptional service. The communication was top notch. He was very proactive and had solutions for any problems the occurred.”

“The project manager Lewis”

“We have used DFW improved for years and had wonderful experiences. This was not that. Lack of communication, tasks not completed and work not done to their standards.”

“Communication, attention to detail, being respectful of our privacy during the remodel. All the tradespeople were excellent!”

“The tiling is beautiful”

“DFW Improved met and exceeded my expectations with the quality of the work and with the time.”

“I was most satisfied with the communication, craftsmanship, and ultimately delivering a product we were very happy”

“Quality of work was very good. Sales person was personable and pleasant to work with and considered customer input.”

“Shane was good and worked to meet our needs. I would request him again”

“The majority of the job met my expectations, just not the ending. The guys were really nice and considerate, and I think they did the best they could.”

“Jaime Ratzlaff and John Griggs”

“Jaime Ratzlaff did an excellent job coordinating the work.”

“The Project Manager, Luis Resendez, was excellent as was the lady in the showroom who helped with us picking materials. The team worked well and within our schedule and budget.”

“We have used DFW Improved 2 times, for different projects. We were happy with the workmanship of all the subs, and the oversight and communication by our project manager.”

“The work force was incredible. So talented and personable.”

“They did a great job in my home, and everything turned out beautiful. Except the fact that it's been 1 year and the punch-out is not completed yet.”

“Sure.”

“I would like to recognize John, our project manager, for his exceptional service. He was outstanding!”

“I would like to recognize Jamie for his exceptional service. I appreciate him handling the project with professionalism and delivering it as we discussed!”

“They met our expectations. I think they exceeded them on the final product, but the whole process could have been a lot clearer and a lot easier. It was more stressful than expected. I like the product. It came okay, and they did a fantastic job on the house. I just felt stressed the whole time with the back and forth. It felt like they were trying to make as much profit as possible by threatening to cut corners. Ultimately they did it. It was really stressful.”

“I would like to recognize Louise for exceptional service, he went above and beyond.”

“I would like to recognize Jamie. He was very good.”

“Carlos Bello, Heath O'Bier, Guillermo for the punch list items.”

“THE SALES WAS GOOD BUT THE FOLLOW THROUGH WAS NOT.”

“I would like to recognize Carlos.”

“Christy, the designer, was amazing. She was spot on with her choices. Jamie in sales was terrific, and our project manager, Jason, was quick to respond.”

“The bathroom came out better than expected”

“Great to work with, the team is knowledgeable and friendly.”

“From pre-sales through design and execution, all the teams were very professional and responsive. Work was high quality and results were amazing. They went above and beyond to assist and make recommendations. Even during the freeze in North Texas when we had burst pipes, the crew took care of us as we are existing customers.”

“Tony Fuller”

“Gabi Sperry is amazing! She was so kind and patient with me. The renovation process was very stressful for me and she was always willing to listen and help, even when her portion of the job was finished. DFW Improved was professional and willing to redo things to make me happy with the final product. Beautiful work that I will enjoy for years to come. Thank you so much!”

“Right now, I?m a bit disappointed with the communication we get/don?t get from the PM. A simple acknowledgment would help.”

“if it wasn't for Dave Poeckes cleaning up a giant mess we most definitely would have sued them. Dave was great and I would recommend him personally - the firm; no way.”

“Designer misplaced our approval on materials - very unprofessional considering she was entering our choices into a PC.”

“We were very pleased with our bathroom remodel. Each person was intent on making sure we were pleased, and they worked in a timely manner. Several went above and beyond what was expected.”

“We loved working with Gabi and Ryan. They both had great communication and matched their vision with ours.”

“Both Gabi and Todd were very helpful and responsive whenever we had questions or concerns.”

“Always do a great job!”

“Gabi and Justin”

“Excellent contractor”

“We were very happy with Miguel and the work crews that completed our bathroom remodels.”

“Project manager Jason”

“Cleanliness of work site.”

“Not a single person!”

“Designer proposed a great plan based on photos we sent. Selections at the design center went much quicker than we anticipated due to liking her suggestions.”

“The work was done efficiently and in a timely manner. The work was very high quality.”

“Shane Harvey is an excellent PM and great to work with! Gabi Sperry is also a great consultant and fun to work with!”

“Miguel Perez”

“Very pleased with the overall experience. None of the horror stories some of my friends experienced.”

“Shane Harvey”

“Remodeling a person's home can take a lot of time and energy. DFW Improved made it easy and comfortable the entire process. Keeping us informed of changes to the schedule, following up on each work team's progress, and keeping the entire home as clean as possible was awesome! The project manager, Shane, kept me informed during the entire process. Helping me manage my work time with contractors' time. All the different teams that completed work were very very detailed and cleaned their areas before they left for the day. The teams also communicated with me about any changes that they would recommend based on their experience and my home's current layout or paint color. We would definitely refer them to anyone who is looking to remodel or update their home. Excellent team!!!!!”

“Jo Clifford did an outstanding job and communicated with me regularly. I was impressed with the results of the cleaning team.”

“Beautiful work!”

“Todd was excellent on the program management side. He confirmed everything was understood from the design side and could be completed to our satisfaction. He kept the project on schedule and let us know daily what would be occurring. Gabi was great to work with on the design side. She confirmed exactly what we wanted and made sure it was translated correctly to the build phase. She also was in communication through the whole process confirming we were happy with the progress.”

“Both Jaime Ratzlaff and John Griggs were amazing to work with. They had great communication and professionalism, and helped solve some urgent situations immediately. I also had a good experience with Bobby and the plumbing team relating to a change in water heaters.”

“Brian McClendon”

“Amy”

“Remains to be seen, but the experience has been somewhat rocky with too many legal documents and not enough customer service.”

“Took too long on the project and did not match my vanity satisfactory”

“Gary listened when everyone else was trying to explain away the issues.”

“I would like to recognize Gabby and Louis for their exceptional service.”

“This our second time to work w Jason Brown. He is exceptional- great communicator, listener and interpreter for what we have wanted. Seems to work extremely well with his people too! Highly appreciate and will always recommend this gentleman!”

“Brian McLendon and others”

“I would like to recognize Blake and Garrett for their exceptional service.”

“Luis was great!”

“Tile, shower door”

“Poor supplies, poor workmanship. Called back several times job and rebuild parts of the job”

“Very professional and quality work”

“I would like to recognize the salesman for his exceptional service. He did a really good job.”

“Very professional and wonderful to work with. Workers are very conscientious and work quietly and efficiently. They are mindful about cleanup when they are finished. Easy experience from start to finish.”

“Our project manager, Jaime. He is responsive, accommodates our needs and has been very helpful.”

“I know Heath did a lot of additional work behind the scenes dealing with insurance and adjusting to the project as it changed. I greatly appreciate all that he did.”

“Gabi Sperry”

“We were so grateful to DFW Improved for our most recent project due to water damage in our home from the Texas Winter Storm. They were immediately in touch with us following the event and helped answer all of our questions, helped us to navigate insurance issues, communicative, polite, timely, and overall extremely trust worthy!”