- 770-575-8514
- Five Star Guarantee
- Year Established: 1987
- License Number(s): EN215639
- 24/7 Emergency Service
- In Business 20+ Years
- General Liability Insurance
- Workers' Compensation Insurance
Jim Rutherford, Operations Manager
Cagney Chappell, Operations Manager
“The price was probably the biggest issue for me. I was able to have that kind of money available. I'm thankful I was able to get some type, but I'm not sure that's the value I wanted. Other than that, everything was fine.”
“I would like to recognize the representative who came out to our house for his exceptional service. He was very good and very helpful.”
“The fella that came out was very friendly and took care of my problem.”
“Alex Johnson and the other guys that came out to my house from May to December were exceptional. They will have to look at my file to see who all had been to my house from May to December.”
“Their honesty exceeded my expectations. They did not try to upsell me.”
“They did a great job installing my HVAC. They did it within the time they said they would. They explained how everything worked, so I was pretty happy with it.”
“The main technician was great.”
“They were very efficient.”
“I would like to recognize the guy that came out for his exceptional service.”
“Hugh Brown”
“Great quality of work”
“I was not at the rental property. I do not know if he greeted, wore shoe covers, advised on what he was doing, was nice. I do not know how he performed I just pay the bill.”
“Hot Water Heater Replacement - Quality work and parts! The expertise and customer service was top notch.”
“Dan has helped us before. Always prompt, knowledgeable and helpful about products and value. Never pressures.”
“Chris Wright! Didn't leave until part arrived via uber!”
“Fellow who did the work, Jacob I believe it was.”
“so far so good”
“I'd like to recognize the leader of the project.”
“They did a great job.”
“I would like to recognize the guy who installed the water heater for exceptional service. He was very good.”
“They met my expectations as they fixed the problem on the first time.”
“They met my expectations with their knowledge of controlling the inside environment.”
“I'd like to recognize the installer and the salesperson.”
“They delivered what they promised.”
“They met/exceeded my expectations with their knowledge of the project!”
“They met my expectations with their customer service and response time.”
“Lee”
“They met/exceeded my expectations because they got the A/C back up and running!”
“It was an awful day. It was fathers day and we all had a stomach bug and all the pipes busted and flooded the house. So if I'd have to pick I'd say they were exceptional in both quality, and calmness.”
“When I do receive service, I am satisfied.”
“They met or exceeded in all areas.”
“They are very responsive and high quality professionals!”
“I have received excellent care from them for 15 years and would recommend them to friends and family.”
“The workmanship met my expectations. I feel that they did a good job overall.”
“The technician did a good job.”
“Ben Henry did a good job of consulting the technical experts on the issues I had.”
“The sales representative who came the first time was really on point. The technicians who came were really good as well. I think everyone I dealt with was good.”
“Ricardo did a great job. we are going to buy another unit from Casteel. We bought one in the spring for the upstairs and now we need one for downstairs.”
“The person was very knowledgeable about the issue. I felt like the knowledge of the technician was really good.”
“All”
“They met my expectations because of their expertise and friendliness.”
“Casteel was very responsive to our request for an assessment and recommendations for a replacement water heating system. They were very helpful and informative in reviewing our options.”
“Always on time and professional.”
“Completely dissatisfied”
“The salesman was exceptional.”
“I would like to recognize the Casteel Heating & Cool sales representative and service technician for their exceptional service.”
“The lady that works in dispatch is helpful and does a great job.”
“I would like to recognize the sales rep. that came out.”
“The guy who told me about financing was good.”
“I would like to recognize the technician that came out for his exceptional service.”
“The installers did an exceptional job and really took their time to explain everything to us. They were very patient with us.”
“I would like to recognize the sales representative. She was very knowledgeable, and informative. Almost more informative then she needed to be, but it was appreciated.”
“The technician was an asset to the company.”
“Paul did a great job.”
“would like to recognize the installer that came out. He was helpful and has continued to be if I need to reach out.”
- 770-575-8514
- Five Star Guarantee
- Year Established: 1987
- License Number(s): EN215639
- 24/7 Emergency Service
- In Business 20+ Years
- General Liability Insurance
- Workers' Compensation Insurance
Jim Rutherford, Operations Manager
Cagney Chappell, Operations Manager